Introduction
This Privacy Policy describes how harimenang handles personal data obtained through https://harimenang.cam and related account services. It applies whenever a person visits harimenang, creates an account, contacts support, completes identity verification, uses an MYR payment method or engages with a responsible gaming control.
harimenang recognises that information connected with online casino activity, sports betting, KYC records and financial transactions is sensitive. Accordingly, harimenang aims to collect only information that is relevant to a stated operational, security or legal purpose. This Privacy Policy should be read together with the applicable Terms & Conditions.
By using harimenang, you acknowledge that personal data may be processed as described below. Where consent is required, harimenang will request it through an appropriate notice or preference control. Refusing optional processing will not affect a service unless that processing is reasonably necessary to provide the requested feature.
Scope and Definitions
This policy applies to visitors and registered users of harimenang, including Malaysian players accessing the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and other locations. The following definitions explain key terms used throughout the harimenang Privacy Policy.
Information that identifies a person directly or can reasonably be linked to an identifiable person.
Any collection, recording, organisation, use, disclosure, storage, alteration or deletion of personal data.
Identity, age, address and document information used by harimenang to verify an account holder.
Deposit, withdrawal, payment method, balance and reference information associated with an account.
Device, browser, IP address, session, security event and access information created when using harimenang.
An authorised organisation processing limited information to support a defined harimenang business function.
Personal Data We Collect
The type of information collected by harimenang depends on how the platform is used. A general visitor provides less information than a registered user completing KYC or requesting an MYR withdrawal. harimenang may collect the following categories:
- Identity information: full name, date of birth, nationality, gender where required, and details shown on a valid MyKad, Malaysian driving licence or passport;
- Contact information: email address, Malaysian mobile number, residential address and communication preferences;
- Account information: username, encrypted password credentials, account status, security settings and verification history;
- Financial information: masked account numbers, wallet identifiers, payment references and transaction records involving DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay or supported banks;
- Gaming information: deposits, withdrawals, bonus activity, game history, sports selections, session duration and responsible gaming limits;
- Technical information: IP address, approximate location, device type, operating system, browser version, access time and security logs;
- Support information: messages, complaint details, submitted evidence and records of assistance provided by harimenang support.
harimenang may receive personal data directly from the user, automatically from the device, or from authorised verification and payment providers. Users must not submit another person's identity or financial information unless they are legally authorised to do so.
Data Processing and Purpose
harimenang processes personal data only where there is an identified purpose and an appropriate legal or operational basis. Depending on the circumstances, processing may be necessary to provide a requested service, comply with applicable obligations, protect legitimate security interests or act with the user's consent.
harimenang uses registration details to create, maintain, authenticate and secure user accounts.
KYC records help harimenang confirm age and identity, prevent duplicate accounts and detect impersonation.
Transaction details allow harimenang to reconcile MYR deposits, withdrawals, refunds and disputed payments.
Technical and behavioural records help identify account takeover, payment abuse, collusion and suspicious access.
harimenang reviews account and communication records to answer questions and investigate complaints.
Activity data supports deposit limits, time controls, risk reviews, cooling-off periods and self-exclusion.
harimenang may also use aggregated or de-identified information to understand service performance. Such information should not reasonably identify an individual. Where harimenang wishes to use identifiable data for a materially different purpose, an additional notice or consent request will be provided where required.
KYC and MYR Payment Information
Identity verification protects both users and harimenang against fraud, underage access, duplicate accounts and unauthorised withdrawals. A harimenang KYC review may require a clear image of a valid identity document, proof of address issued within three months and a selfie holding the same identity document.
MYR transactions may involve Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank or Hong Leong. harimenang generally requires the recipient name on a withdrawal method to match the verified account holder. Payment providers may separately process information under their own legal and security requirements.
| Data Category | Typical Purpose | Protection Approach |
|---|---|---|
| Identity document | Age, name and account verification | Restricted access and controlled review |
| Proof of address | Residence and risk confirmation | Secure transmission and limited use |
| Payment reference | Deposit and withdrawal reconciliation | Transaction logging and masked display |
| Wallet or bank details | Transfer destination confirmation | Access control and minimum necessary display |
International Data Transfers
Some harimenang infrastructure or authorised service providers may process information outside Malaysia. Privacy and data protection rules can differ between jurisdictions. Where an international transfer occurs, harimenang will use reasonable contractual, organisational or technical safeguards required by applicable law.
Transfer safeguards may include restricted access, encryption during transmission, contractual privacy obligations and documented instructions limiting the recipient's use of harimenang data. Information will not be transferred merely for convenience where the transfer would create an unreasonable privacy risk.
Data Retention and Deletion
harimenang retains personal data only for as long as reasonably necessary for the purpose for which it was collected, including account operation, transaction reconciliation, complaint management, responsible gaming restrictions, fraud prevention and compliance with applicable record-keeping requirements.
Retention periods vary according to record type, account status, legal requirements and dispute risk. When information is no longer required, harimenang will take reasonable steps to delete, anonymise or securely isolate it. A deletion request may not require harimenang to erase information that must be retained for a valid legal, security or self-exclusion purpose.
Information Security
harimenang applies reasonable administrative, organisational and technical measures intended to protect personal data against accidental loss, unauthorised access, alteration, misuse or disclosure. Measures may include encrypted transmission, restricted permissions, security logging, account authentication and controlled KYC review.
No website or transmission method can be guaranteed completely secure. Users also play an important role in protecting harimenang accounts. Use a unique password, secure the registered mobile number, sign out on shared devices and never disclose one-time verification codes.
If harimenang becomes aware of a personal data incident, the matter will be investigated and contained. Affected users or relevant authorities will be notified where notification is required by applicable law and the circumstances justify it.
User Rights and Choices
Subject to applicable Malaysian law, identity verification and permitted exceptions, a harimenang user may request access to personal data, correction of inaccurate details, information about processing, withdrawal of consent for optional uses or deletion of records that are no longer required.
A user may also ask harimenang to review certain restrictions or object to particular processing where an applicable right exists. Marketing preferences can be changed without closing the account. Withdrawing consent does not affect processing already completed lawfully and does not prevent processing required to provide a requested service.
- Contact harimenang support using the plain-text email shown in the Contact Us section.
- State the privacy request clearly without sending a password or one-time code.
- Complete proportionate identity verification so harimenang does not disclose data to an unauthorised person.
- Allow reasonable time for the request to be reviewed, searched and answered.
harimenang may decline or limit a request where disclosure would affect another person's rights, compromise security, conflict with a legal obligation or interfere with a valid fraud investigation. If a request cannot be completed, harimenang will provide an appropriate explanation where permitted.
Age and Responsible Gaming Data
harimenang is intended for adults aged 21 and above only. Age verification information may be processed to prevent underage registration and enforce account restrictions. If harimenang reasonably suspects that a user is under 21, access may be suspended while identity and age are reviewed.
harimenang may process deposit patterns, session duration, limit settings and account communications to support responsible gaming measures. Such processing may help administer deposit limits, cooling-off periods and self-exclusion. Data required to maintain a self-exclusion may be retained after account closure so that the protective restriction remains effective.
Changes to This Privacy Policy
harimenang may amend this Privacy Policy to reflect changes in services, security practices, technology or applicable requirements. The revised policy will be published on this page with an updated effective date. Material changes may also be communicated through a prominent platform notice or the contact details registered to an account.
Users should review the harimenang Privacy Policy periodically. Continued use after an update will be handled according to applicable law, and fresh consent will be requested where a change cannot lawfully rely on an existing processing basis.
Contact Us
Questions about this policy or the handling of personal information may be directed to harimenang support. Include enough detail to identify the issue, but do not send passwords, one-time codes, full card security details or unnecessary identity documents in an initial message.